Customer Care
Shipping & Returns
Everything you need to know about how we ship your order and how to return an item if it's not quite right.
Shipping
We ship to the United States, Canada, the United Kingdom, and Australia. Orders are processed within 1–2 business days of payment confirmation. You'll receive a tracking number by email once your order ships.
Delivery Times
Domestic orders (US) typically arrive within 3–5 business days. International orders may take 7–14 business days depending on destination and customs. Shipping is free on all orders over $100; otherwise a flat $4.30 shipping fee applies.
Returns
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. To start a return, email us with your order number and reason for return. Once approved, we'll send return instructions. Please ship returns to the address below.
Refunds
Refunds are issued to the original payment method within 5–7 business days of us receiving your returned item. Original shipping fees are non-refundable. Sale items are final sale and not eligible for return.
Return Address
Nexpro Biz SolutionsC/O KulchaRae Clothing and Merchandise3 Armstrong Rd #1073Shelton CT 06484Questions about your order?
Reach out to us anytime at kulcharae@gmail.com